Product Support - GPS Module Not Responding

Here are some solutions that have helped many of our customers.

First Time Using Your GPS?
Troubleshooting instructions for first time installation of GPS.

 

Has Your GPS worked correctly before?
Please walk through the appropriate troubleshooting guide listed below.  These are vital to determining what part of the network is causing the problem.

Troubleshooting for Units with a Red Network Connector Plug

Troubleshooting for Units with a Blue Network Connector Plug

 

If you have reviewed the troubleshooting information above and still believe that you need additional assistance, please choose one of the following options:

Frequently Asked Questions   Send Unit for Service
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